CenturyLink vs AT&T: Internet Service Comparison

Choosing between CenturyLink and AT&T is a common decision for millions of American households. Both providers offer competitive internet service, but the best choice depends on your specific needs, location, and priorities. This head-to-head comparison examines every important factor to help you make an informed decision.

CenturyLink vs AT&T: Quick Comparison

Speed Comparison

Speed is often the first factor people compare, and there are important differences between these providers. CenturyLink offers a range of plans designed to accommodate different household sizes and usage levels. CenturyLink offers fiber plans up to 940 Mbps in select areas.

AT&T offers AT&T Fiber plans from 300 Mbps to 5 Gbps with symmetrical speeds.

A critical speed difference is upload performance. Fiber providers deliver symmetrical upload and download speeds, meaning a 1 Gbps plan gives you 1 Gbps in both directions. Cable providers typically offer upload speeds that are a fraction of download, often 10-35 Mbps regardless of your download tier. This matters significantly for video conferencing, cloud storage, and content creation. For more on this topic, see our upload vs download guide.

Pricing Comparison

Internet pricing involves more than just the advertised monthly rate. When comparing CenturyLink and AT&T, consider the promotional rate versus the standard rate, equipment rental costs, data cap overage fees, installation charges, and the total 24-month cost of ownership. Many providers advertise attractive introductory rates that increase substantially after 12-24 months.

For budget-conscious households, the total cost of ownership over two years provides the most accurate comparison. Factor in all monthly fees, equipment costs, and potential overage charges. Our budget internet guide provides detailed cost-saving strategies.

Reliability and Performance

Real-world reliability depends on the underlying technology, local infrastructure quality, and network congestion patterns. Fiber connections generally deliver the most consistent performance because each customer has a dedicated connection. Cable internet shares bandwidth with neighbors, which can lead to slowdowns during peak evening hours. Independent speed test data from Ookla and the FCC consistently show fiber providers delivering closer to advertised speeds than cable providers.

Customer satisfaction surveys from J.D. Power and the American Customer Satisfaction Index (ACSI) provide additional data points. Fiber services typically score higher than cable in customer satisfaction, driven by more reliable speeds and fewer service disruptions.

Coverage and Availability

Availability is often the deciding factor since you can only choose from providers that serve your address. CenturyLink and AT&T have different coverage footprints. Use our provider search tool to check which services are available at your specific address. In areas where both providers are available, you benefit from competition that typically keeps prices lower and service quality higher.

Data Caps and Unlimited Options

Data caps can significantly impact your experience, especially for households with heavy streaming, gaming, or multiple remote workers. Understanding each provider's data policy is essential before committing. For households using over 1 TB per month, choosing a provider without data caps can save $25-50/month in overage charges or unlimited add-on fees. See our data caps guide for detailed information.

Customer Service Comparison

Customer service quality varies by provider and even by region. Both providers offer phone, chat, and in-person support options. CenturyLink and AT&T have mobile apps for account management, bill payment, speed testing, and basic troubleshooting. When evaluating customer service, consider the availability of local stores or service centers, phone hold times, the quality of online self-service tools, and the provider's track record for resolving issues promptly.

Which Provider Should You Choose?

Choose CenturyLink if: You prioritize affordable pricing, , and you value the widest plan selection.

Choose AT&T if: You prioritize symmetrical speeds and no data caps, you want the lowest latency for gaming, and fiber is available at your address.

Related Comparisons

• Cable vs Fiber Internet
• AT&T vs Spectrum
• Spectrum vs Xfinity
• How to Choose an Internet Provider
• Types of Broadband

Choosing the Right Plan for Your Situation

The right internet plan depends on several factors unique to your household. Start by evaluating how many people will use the connection simultaneously during peak hours, typically evenings and weekends. Each simultaneous user adds to the bandwidth demand. A single user streaming in HD needs about 8 Mbps, while a household of five with multiple streams, gaming, and video calls may need 300-500 Mbps combined.

Beyond speed, consider the total cost of ownership over a two-year period. The advertised monthly rate is just the starting point. Add equipment rental fees ($10-15/month if you do not own your own modem and router), data cap overage risks ($10-15 per 50 GB if applicable), and post-promotional rate increases that typically add $20-40/month after the first year. A plan advertised at $50/month may actually average $75/month over two years when all costs are factored in.

Contract terms also matter significantly for your flexibility. Month-to-month plans let you switch providers, upgrade, or cancel without penalties. Contract plans may offer lower introductory rates but lock you in for 12-24 months with early termination fees if you leave. For most consumers in 2026, the flexibility of no-contract service outweighs the modest savings of a contract plan. Spectrum, AT&T Fiber, Verizon Fios, and T-Mobile all offer competitive no-contract options.

Optimizing Your Internet Experience

Getting the most from your internet connection requires attention to your home network setup, not just your ISP plan. Router placement is the single most impactful factor for Wi-Fi performance. Place your router in a central, elevated location away from walls, microwaves, and other electronic devices. Avoid closets, basements, and corners where signal must travel through multiple walls to reach your devices.

For homes larger than 1,500 square feet, a single router may not provide adequate coverage. Mesh Wi-Fi systems from manufacturers like Google Nest WiFi, Eero, and Netgear Orbi use multiple access points to create seamless whole-home coverage. These systems cost $150-400 but eliminate the dead zones and weak signals that cause frustration in larger homes. For more details, see our home networking guide.

Wired Ethernet connections always outperform Wi-Fi for speed and reliability. For stationary devices like desktop computers, gaming consoles, and smart TVs, running an Ethernet cable from your router provides the fastest and most consistent connection possible. Even with the fastest Wi-Fi 6 router, a wired connection delivers 20-50% better performance due to the elimination of wireless overhead and interference.

Quality of Service (QoS) settings on your router allow you to prioritize certain types of traffic over others. If you work from home, you can prioritize video conferencing traffic to ensure clear calls even when other household members are streaming or downloading large files. Most modern routers provide simple QoS interfaces through their mobile apps, making configuration straightforward even for non-technical users.

Troubleshooting Common Issues

When your internet is not performing as expected, systematic troubleshooting can identify and resolve most issues without a service call. Start by running a speed test at speedtest.net using a wired Ethernet connection to establish your baseline performance. If wired speeds meet your plan expectations but Wi-Fi is slow, the issue is your wireless setup rather than your ISP connection.

Power cycling your modem and router resolves a surprising number of internet issues. Unplug both devices, wait 30 seconds, plug the modem in first, wait for it to fully connect (usually 2-3 minutes), then plug in the router. This process clears cached errors and re-establishes your connection to the ISP network. Many ISPs recommend this as the first troubleshooting step for any connectivity issue.

If problems persist, check your ISP's outage map or social media accounts for reported service disruptions in your area. Large-scale outages require your provider to restore service, and individual troubleshooting will not resolve them. Knowing whether an outage is affecting your area saves time and frustration. If your area is not experiencing an outage, contact your ISP's technical support with your speed test results and troubleshooting history for faster resolution.