Internet Outages: What to Do When Your Internet Goes Down

Internet outages can be caused by ISP network issues, equipment failures, weather events, or problems within your home network. When your internet goes down, systematic troubleshooting can help you identify whether the issue is on your end or your provider's. This guide walks you through diagnostic steps from checking your equipment to contacting your ISP, and provides strategies for staying connected during extended outages.

When your internet stops working, follow these steps in order: Step 1: Check if other devices are also affected (if only one device is offline, the problem is device-specific). Step 2: Check your modem and router lights for error indicators. Step 3: Power cycle your modem and router by unplugging them for 30 seconds, then plugging the modem in first and waiting 2 minutes before plugging in the router. Step 4: Check your ISP's outage map or social media for reported outages in your area. Step 5: If the issue persists, try connecting a device directly to your modem via Ethernet to bypass the router. Step 6: Contact your ISP's technical support with your troubleshooting results.

Understanding the Basics

Making informed decisions about internet service requires understanding both the technical and practical aspects of what you are buying. Internet service providers offer a range of technologies, speeds, and pricing structures, each with distinct advantages and trade-offs. The right choice depends on your specific needs, location, and budget.

The internet market in 2026 offers more options than ever before. Fiber optic connections deliver symmetrical gigabit speeds to an expanding number of homes. Cable internet remains the most widely available high-speed option. 5G fixed wireless has emerged as a legitimate broadband alternative. And improvements in satellite technology, led by Starlink, have brought usable broadband to previously unserved areas. Understanding each technology's strengths and limitations helps you make the best decision for your household.

Key Considerations

When evaluating your options, several critical factors determine which service will provide the best experience for your household. Speed requirements are the most obvious consideration, but data caps, latency, upload speeds, and reliability can be equally important depending on your usage patterns.

Speed requirements vary based on household size and activities. A single user needs 50-100 Mbps for comfortable browsing and streaming. Couples and small households benefit from 100-300 Mbps. Families with children and multiple devices should target 300-500 Mbps. Heavy users and large households need 500 Mbps to 1 Gbps. For specific speed recommendations, see our speed selection guide.

Data caps deserve careful attention. Several major cable providers impose caps of 1-1.2 TB per month, with overage charges of $10-15 per 50 GB. Households with heavy streaming habits, especially 4K content, multiple gamers, or home businesses can exceed these caps. Providers without data caps, including Spectrum, AT&T Fiber, Verizon Fios, and T-Mobile, eliminate this concern entirely. See our data caps guide for provider-specific details.

Provider Recommendations

Making Your Decision

The best approach is to first check availability at your address using our provider search tool. Then compare the available options based on speed, price, data policies, and contract terms. Consider both your current needs and anticipated future usage. If you work from home, prioritize upload speed and reliability. If you are a gamer, prioritize low latency. If you stream heavily, prioritize bandwidth and unlimited data.

Do not forget to factor in the total cost of ownership. Monthly advertised prices often exclude equipment rental fees ($10-15/month), taxes and regulatory fees ($5-10/month), and post-promotional rate increases. Calculate the true 24-month cost for an accurate comparison. See our budget internet guide for detailed savings strategies.

Technology Deep Dive

Each broadband technology has inherent characteristics that affect performance. Fiber optic connections use light pulses through glass strands, delivering symmetrical speeds with minimal latency and no degradation over distance. Cable internet uses radio frequency signals over coaxial copper cables, offering strong download speeds but limited upload capacity and shared neighborhood bandwidth. 5G fixed wireless uses cellular tower signals, providing good speeds with easy setup but variable performance based on signal conditions. DSL uses copper telephone lines with speed degrading over distance from the exchange.

For a comprehensive comparison of all broadband technologies, see our broadband types guide.

Additional Resources

• Bandwidth 101: Understanding Internet Speed
• Understanding Latency and Ping
• Upload vs Download Speeds
• Equipment Rental vs Buying Guide
• Home Networking Setup Guide
• Affordable Internet Programs

Choosing the Right Plan for Your Situation

The right internet plan depends on several factors unique to your household. Start by evaluating how many people will use the connection simultaneously during peak hours, typically evenings and weekends. Each simultaneous user adds to the bandwidth demand. A single user streaming in HD needs about 8 Mbps, while a household of five with multiple streams, gaming, and video calls may need 300-500 Mbps combined.

Beyond speed, consider the total cost of ownership over a two-year period. The advertised monthly rate is just the starting point. Add equipment rental fees ($10-15/month if you do not own your own modem and router), data cap overage risks ($10-15 per 50 GB if applicable), and post-promotional rate increases that typically add $20-40/month after the first year. A plan advertised at $50/month may actually average $75/month over two years when all costs are factored in.

Contract terms also matter significantly for your flexibility. Month-to-month plans let you switch providers, upgrade, or cancel without penalties. Contract plans may offer lower introductory rates but lock you in for 12-24 months with early termination fees if you leave. For most consumers in 2026, the flexibility of no-contract service outweighs the modest savings of a contract plan. Spectrum, AT&T Fiber, Verizon Fios, and T-Mobile all offer competitive no-contract options.

Optimizing Your Internet Experience

Getting the most from your internet connection requires attention to your home network setup, not just your ISP plan. Router placement is the single most impactful factor for Wi-Fi performance. Place your router in a central, elevated location away from walls, microwaves, and other electronic devices. Avoid closets, basements, and corners where signal must travel through multiple walls to reach your devices.

For homes larger than 1,500 square feet, a single router may not provide adequate coverage. Mesh Wi-Fi systems from manufacturers like Google Nest WiFi, Eero, and Netgear Orbi use multiple access points to create seamless whole-home coverage. These systems cost $150-400 but eliminate the dead zones and weak signals that cause frustration in larger homes. For more details, see our home networking guide.

Wired Ethernet connections always outperform Wi-Fi for speed and reliability. For stationary devices like desktop computers, gaming consoles, and smart TVs, running an Ethernet cable from your router provides the fastest and most consistent connection possible. Even with the fastest Wi-Fi 6 router, a wired connection delivers 20-50% better performance due to the elimination of wireless overhead and interference.

Quality of Service (QoS) settings on your router allow you to prioritize certain types of traffic over others. If you work from home, you can prioritize video conferencing traffic to ensure clear calls even when other household members are streaming or downloading large files. Most modern routers provide simple QoS interfaces through their mobile apps, making configuration straightforward even for non-technical users.

Troubleshooting Common Issues

When your internet is not performing as expected, systematic troubleshooting can identify and resolve most issues without a service call. Start by running a speed test at speedtest.net using a wired Ethernet connection to establish your baseline performance. If wired speeds meet your plan expectations but Wi-Fi is slow, the issue is your wireless setup rather than your ISP connection.

Power cycling your modem and router resolves a surprising number of internet issues. Unplug both devices, wait 30 seconds, plug the modem in first, wait for it to fully connect (usually 2-3 minutes), then plug in the router. This process clears cached errors and re-establishes your connection to the ISP network. Many ISPs recommend this as the first troubleshooting step for any connectivity issue.

If problems persist, check your ISP's outage map or social media accounts for reported service disruptions in your area. Large-scale outages require your provider to restore service, and individual troubleshooting will not resolve them. Knowing whether an outage is affecting your area saves time and frustration. If your area is not experiencing an outage, contact your ISP's technical support with your speed test results and troubleshooting history for faster resolution.